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Frequently Asked Questions
Q: How do I restore purchases?
A: Make sure you're logged into the same Google account used during purchase.
Q: Why didn't my rewarded ad give me the reward?
A: Restart the app and ensure you have a stable internet connection.
Q: The app is crashing or won’t open. What should I do?
Q: The app is crashing or won’t open. What should I do?
A: Please try the following steps:
Restart your device
Ensure the app is updated to the latest version
Clear the app cache (Settings → Apps → [App Name] → Storage → Clear Cache)
If the issue persists, contact support with your device model and Android version.
Q: My progress was reset. Can it be restored?
Q: My progress was reset. Can it be restored?
A: If your progress was saved locally on your device and the app was uninstalled or data was cleared, recovery may not be possible. Future updates may include additional backup options.
Please contact support with details about what happened.
Q: Ads are not loading. Why?
Q: Ads are not loading. Why?
A: Ads require an active internet connection. If ads are not appearing:
• Check your connection
• Restart the app
• Make sure no ad-blocking or DNS filtering software is enabled
Ad availability may vary by region.
Q: I purchased an item but didn’t receive it. What should I do?
Q: I purchased an item but didn’t receive it. What should I do?
A: First, restart the app and ensure you're connected to the internet.
If the issue remains, contact support and include:
• The Google Play purchase receipt (Order ID)
• Your device model
• App version
We will review and assist as quickly as possible.
Q: How do I remove ads?
Q: How do I remove ads?
A: If your app version includes a “Remove Ads” option, it can be found in the in-game store. Once purchased, ads should be permanently disabled on that device/account.
Q: The game feels too difficult / too easy. Can I change difficulty?
Q: The game feels too difficult / too easy. Can I change difficulty?
A: Some games include adjustable difficulty settings. Check the Options menu. Future updates may expand customization options.
Q: How often are updates released?
Q: How often are updates released?
A: Updates are released periodically to improve stability, fix bugs, and add new content. Follow us on YouTube or Discord for development updates.
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